Frequently Asked Question

Can I get a refund?

In the event that you haven’t used your voucher, or in other unique cases, you may receive a full refund. We only grant refunds towards purchasers, not to registered candidates. Please send us an e-mail with a request for a refund and include:

  • Date of purchase
  • Invoice number
  • Purchaser name
  • Purchaser e-mail

Keep in mind there may be administrative charges or additional charges by the payment provider. Usually these fees are between 5-10% of the total sum.

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