Frequently Asked Question

Can I get a refund?

In the event that you haven’t used your voucher they are refundable within 2 weeks after the purchase took place, no-questions-asked. Keep in mind there may be charges by the payment provider. Usually these fees are between 5-10% of the total sum.

We only grant refunds towards purchasers, not to registered candidates. Please send us an e-mail with a request for a refund and include:

  • Date of purchase
  • Invoice number
  • Purchaser name
  • Purchaser e-mail

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